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FAQ

  • Where is urbanXtracts located?
    Our main operations are based in Warwick, New York, in the Black Dirt Region, known for its agricultural excellence. Our facilities include manufacturing, greenhouses, nursery labs, research and development facilities, and a state-of-the-art extraction lab. We are strategically positioned to serve the growing New York cannabis market.
  • What makes urbanXtracts unique?
    urbanXtracts stands out due to its commitment to sustainability, compliance, and innovation. We utilize state-of-the-art cultivation techniques, eco-friendly processes, and advanced AI-driven operational management to ensure top-tier cannabis production.
  • What is urbanXtracts?
    urbanXtracts is a vertically integrated cannabis company specializing in cultivation, processing, manufacturing, and distribution in New York’s legal cannabis industry. We produce both THC and CBD products and support contract manufacturing, white labeling, and wholesale distribution.
  • Where can I buy urbanXtracts products?
    Our THC products are sold exclusively through licensed dispensaries in New York. Our CBD products may be available through select retailers and online platforms that comply with federal and state regulations.
  • What products does urbanXtracts offer?
    Our product portfolio includes: - THC Products: - Premium Flower (indoor & outdoor grown) - Live Rosin & Distillates - Vape Cartridges - Pre-rolls & Infused Pre-rolls - Edibles (gummies, chocolates, and infused beverages) - Tinctures & Topicals - CBD Products: - Full-spectrum and broad-spectrum CBD oils - CBD-infused beverages and edibles - CBD topicals and skincare products - CBD for wellness and relaxation
  • Does urbanXtracts provide contract manufacturing services?
    Yes! We offer co-manufacturing, private labeling, and wholesale production for both THC and CBD brands looking to enter the New York market.
  • Can I order urbanXtracts products online?
    No, cannabis sales in New York are only permitted through licensed dispensaries. However, certain CBD products may be available through compliant online platforms.
  • How does urbanXtracts ensure product safety?
    All our products undergo third-party lab testing for potency, purity, and compliance with New York’s Office of Cannabis Management (OCM) standards. Our facilities are cGMP and Kosher-certified.
  • Is urbanXtracts licensed to operate in New York?
    Yes. We hold New York State cultivation, processing, and distribution licenses, ensuring full compliance with state cannabis regulations.
  • How does urbanXtracts promote sustainability?
    We implement: - Energy-efficient greenhouses using passive heating/cooling. - Automated irrigation systems to reduce water consumption. - On-site composting to recycle plant waste and enhance soil health.
  • How does urbanXtracts integrate AI and technology?
    We leverage AI for: - Data analytics to optimize plant growth. - Predictive inventory management. - Automated processing and compliance tracking.
  • Can minors or individuals under 21 purchase urbanXtracts CBD products?
    No. While CBD products are federally legal under the 2018 Farm Bill, urbanXtracts only sells CBD products to individuals aged 18 and older to ensure responsible consumption. Some states may have stricter age requirements, so we advise customers to check their local regulations before purchasing.
  • Does urbanXtracts require age verification for purchases?
    Yes. All THC product purchases require valid government-issued ID showing you are 21 or older.
  • What is the minimum age to visit the urbanXtracts website?
    You must be at least 18 years old or older.
  • Can I visit urbanXtracts facilities if I’m under 21?
    No, urbanXtracts facilities are not open to the public and do not allow entry to individuals under 21 years of age. We comply with all state regulations regarding restricted access to cannabis processing and distribution sites.
  • Who can purchase urbanXtracts products?
    Our THC cannabis products are available only to adults aged 21 and older as required by New York State cannabis regulations. Customers must provide valid government-issued identification at licensed dispensaries before purchasing.
  • Are there age restrictions for purchasing urbanXtracts products?
    Yes. THC products are only available to individuals aged 21 and older. CBD products are available to individuals aged 18 and older.
  • Does urbanXtracts sell products for children or pets?
    No, urbanXtracts does not manufacture or sell any products intended for children or pets. Our products are formulated for adult use only, and we strongly advise keeping all cannabis and CBD products out of reach of minors and animals.
  • Does urbanXtracts offer medical cannabis?
    No, urbanXtracts does not provide medical cannabis. However, we offer a range of CBD-based wellness products that are legal and available for purchase. These products comply with state and federal regulations regarding hemp-derived CBD.
  • Can I use urbanXtracts products for medical purposes?
    While CBD is widely used for wellness and relaxation, our products are not intended to diagnose, treat, cure, or prevent any disease. We recommend consulting a healthcare professional before using CBD, especially if you have any existing health conditions or are taking medication.
  • How can I contact urbanXtracts customer support?
    For any inquiries, you can reach us at info@urbanxtracts.com.
  • Can I visit urbanXtracts' facility?
    Due to regulatory restrictions, our facilities are not open for public tours. However, we host educational events and industry meetups periodically.
  • Can I return or exchange a product?
    Cannabis sales in New York are final and cannot be returned or exchanged. If you have concerns about a product, please contact the dispensary where it was purchased.
  • Does urbanXtracts offer training for new employees?
    Absolutely! We provide on-the-job training, cannabis education programs, and skill development workshops for all employees.
  • Is urbanXtracts hiring?
    Yes! We are actively hiring for roles in cultivation, processing, distribution, and sales. Visit our careers page or email jobs@urbanxtracts.com for open positions.
  • Does urbanXtracts provide marketing support to retail partners?
    Yes! We offer branded marketing materials, dispensary staff training, product education, and promotional events to support sales.
  • How can I become a retail partner with urbanXtracts?
    If you are a licensed New York dispensary or CBD retailer, you can contact our sales team at info@urbanxtracts.com for wholesale and distribution inquiries.
  • What’s next for urbanXtracts?
    We are expanding our manufacturing capacity, launching new product lines, and strengthening retail partnerships to continue leading in the New York cannabis industry.
  • Is urbanXtracts planning to expand outside of New York?
    While New York is our primary market, we are actively exploring expansion into other legalized states as opportunities arise.
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